Operational Assessments

The IMPACT DRILL Operational Standards Assessment

  • This one-day program assesses overall business operations effectiveness.
  • Suitable for managers and executives.

Any business can suffer from the complacency that comes with long-established routine, and allow operational standards to gradually erode. Gradually, our eyes fail to see what needs to be corrected. Slowly, but certainly our standards slip. We simply “fall asleep” and fail to recognize the slow erosion of quality in our skills and practices.

Though senior managers may recognize that weak standards are costly to profits, efficiency, reputation and company morale, many have never established the routine practice of walking their entire facility with their location managers to analyze the effectiveness of their operations. Surprising, as this is the most effective method for identifying problems, implementing effective response plans and maintaining profitable practices.

Unfortunately, it can be difficult for an organization’s leaders to objectively recognize and trouble-shoot ineffective business practices that they themselves have grown accustomed to. Many have found that investing in the guidance and perspective of an LBM industry expert is a solution that yields tremendous benefits for their company’s profitability.

Take a “Walk with the Coach”! The one-day IMPACT DRILL Assessment is a powerful, interactive wake up call in which Ken Wilbanks leads your team of participants on a tour of your facilities. Together you take a hard look at the strengths and weaknesses of your operation, identifying practices that may be outdated or ineffective. Through the use of proven operational assessment tools, you identify the simple, easy to perform shifts in day to day practices in materials handling, delivery execution, housekeeping, merchandising, safety, curb side image and customer service that will immediately improve your sales, profits, morale, and company image.

During the formative stages of his LBM management career, Ken Wilbanks was deeply conditioned to walk stores, yards and warehouses by some of the most renowned leaders in our industry. Through the constant training given him by his mentors, Ken has developed an unequalled passion for conditioning LBM management teams to be completely intolerant of poor business practices and absolutely devoted to excellence in every aspect of their business.

“A bold promise to be sure. I confidently invite any executive to invest in the IMPACT DRILL Operational Standards Assessment. It will positively transform your leaders and your organization in a way unequalled by any other single day program offered in the LBM sector.”

~ Ken Wilbanks

Contact Ken for further information about his IMPACT DRILLS.

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“You will truly want to consider the first-hand experiences, sensitive insight, and the articulate ability of Ken Wilbanks.”